Leading with Purpose and Passion
MSC Home Health Care Services's leadership team brings decades of combined experience in healthcare, franchising, and business operations. United by a shared commitment to our Culture of Care philosophy, they guide the organization's mission to help people have their best day, every day.
Glee McAnanly - President & Chief Executive Officer
As President and CEO of MSC Home Health Care Services, Glee McAnanly leads the organization with a passionate commitment to quality care and franchise excellence. With extensive experience in the home care industry and franchise development, Glee has been instrumental in expanding MSC to over 350 locations nationwide while maintaining the company's core values and Culture of Care philosophy.
Under Glee's leadership, MSC has earned recognition on Entrepreneur magazine's Franchise 500 list and established strategic partnerships with leading organizations in senior care, dementia care training, and veteran services. Her vision emphasizes building meaningful connections between caregivers, clients, and communities while supporting franchise owners with comprehensive training, technology, and operational support.
Glee is a frequent speaker at industry conferences, sharing insights on workforce development, care quality, and the importance of organizational culture. She serves on several industry boards and is committed to advancing best practices in home care through innovation, education, and advocacy.
Areas of Focus: Strategic direction, franchise development, industry partnerships, culture and values integration
Mark Vanase - Chief Operating Officer
Mark Vanase serves as Chief Operating Officer, overseeing MSC's day-to-day operations and ensuring consistent delivery of high-quality care across all franchise locations. With a strong background in healthcare operations and process optimization, Mark focuses on implementing systems and standards that support both franchise success and exceptional client outcomes.
Mark leads MSC's operational initiatives including caregiver training programs, quality assurance protocols, technology implementation, and compliance standards. He works closely with franchise owners to share best practices, troubleshoot challenges, and continuously improve care delivery processes.
His operational expertise has been crucial in scaling MSC's network while maintaining the personal touch and quality that defines the MSC experience. Mark champions data-driven decision making and operational excellence that enables caregivers to focus on what matters most—building meaningful relationships with clients.
Areas of Focus: Operations management, franchise support, quality assurance, training and development, technology integration
Ryan Zoellner - Chief Financial Officer
Ryan Zoellner serves as Chief Financial Officer, leading MSC's financial strategy, planning, and operations. With extensive experience in financial management and strategic planning within the franchise industry, Ryan ensures the organization's financial health while supporting sustainable growth and franchise profitability.
Ryan oversees all financial operations including budgeting, forecasting, financial reporting, and risk management. He works collaboratively with franchise owners to provide financial guidance, analyze performance metrics, and identify opportunities for operational efficiency and revenue growth.
His strategic financial leadership has supported MSC's expansion into new markets while maintaining strong unit economics for franchise owners. Ryan's focus on financial transparency and strategic investment ensures MSC can continue innovating and delivering value to franchisees, caregivers, and clients.
Areas of Focus: Financial strategy, franchise economics, budgeting and forecasting, financial reporting, risk management
Our Leadership Philosophy
Culture First
Our leadership team lives MSC's Culture of Care values, ensuring they are embedded in every decision and initiative
Franchise Support
We are committed to providing franchise owners with the tools, training, and support needed to succeed
Innovation
We continuously seek new ways to improve care delivery, operational efficiency, and client outcomes
Industry Leadership
We actively participate in shaping the future of home care through partnerships, advocacy, and thought leadership
Leadership Commitment
"Our mission is simple yet profound: to help people have their best day, every day. This mission guides every decision we make, from franchise selection to caregiver training to technology investments. We are building more than a business—we are building a movement of compassionate care that honors the dignity and independence of every person we serve."
- MSC Home Health Care Services Leadership Team
Leadership in Action
- Regular franchise owner conferences and training sessions
- Direct engagement with franchisees and local teams
- Industry conference participation and speaking engagements
- Strategic partnerships with leading care organizations
- Investment in caregiver development and training
- Commitment to technology and innovation
- Advocacy for home care industry advancement
- Community involvement and social responsibility
Frequently Asked Questions
How does MSC's leadership support franchise owners?
Our leadership team provides comprehensive support including initial training, ongoing education, operational guidance, marketing resources, technology platforms, and access to preferred vendor partnerships. We maintain regular communication through conferences, webinars, regional meetings, and direct consultation.
What is MSC's approach to innovation?
We actively invest in new technologies, care methodologies, and operational systems that improve outcomes for clients and efficiency for franchise owners. Our leadership team evaluates emerging trends, pilots new initiatives, and scales successful innovations across the network.
How does the leadership team ensure quality care across all locations?
We implement comprehensive quality standards, provide extensive training programs, conduct regular audits and assessments, and maintain open communication channels for feedback. Our Culture of Care philosophy is embedded in all operations, and we hold all locations accountable to MSC's high standards.
What is MSC's vision for the future?
We envision continued expansion to serve more communities across the country, ongoing innovation in care delivery and technology, enhanced training and development for caregivers, and continued leadership in setting industry standards for quality, compassion, and excellence in home care.