Effective Date: September 1, 2022
Last Modified: September 1, 2022
This California Privacy Policy supplements the MSC Home Health Care Services Privacy Policy and applies to California residents only. This policy complies with the California Consumer Privacy Act (CCPA) and related state privacy laws.
Information Collection
MSC collects multiple categories of personal information from California residents, including:
- Identifiers (name, address, email, phone number, social security number)
- Customer records data
- Protected classifications (age, race, gender, veteran status)
- Commercial information (products or services purchased)
- Biometric data (fingerprints for background checks)
- Internet activity (browsing history, search history)
- Geolocation data
- Professional information (employment history, qualifications)
- Inferences drawn from personal information
We do not collect sensory data or non-public education information.
Data Sources
Information comes from multiple sources:
- Directly from consumers (application forms, service requests)
- Indirectly through services (observation during care provision)
- Website activity tracking (cookies, analytics)
- Third-party partners (background check providers, references)
- Public records
Information Use
We may use or disclose personal information for business purposes including:
- Employment assessment and hiring decisions
- Service provision and care coordination
- Website improvement and user experience enhancement
- Legal compliance and regulatory requirements
- Safety and security monitoring
- Communication with clients, caregivers, and applicants
- Billing and payment processing
- Quality assurance and training
- Marketing and promotional activities (with consent)
Data Sharing and Disclosure
MSC discloses personal information to the following categories of third parties:
- Affiliates and franchise locations
- Service providers (payroll, IT, background checks)
- Google Analytics and other analytics providers
- Credit reporting agencies
- Insurance providers
- Healthcare providers and facilities
- Government agencies (as required by law)
- Professional advisors (attorneys, accountants)
Sale of Personal Information
MSC has not sold any personal information of California residents in the preceding twelve months and does not sell personal information.
Your California Privacy Rights
Right to Know
California residents have the right to request:
- Categories of personal information collected
- Categories of sources from which information was collected
- Business or commercial purpose for collecting information
- Categories of third parties with whom information is shared
- Specific pieces of personal information collected
Right to Delete
California residents have the right to request deletion of personal information collected from them, subject to certain exceptions under CCPA.
Right to Non-Discrimination
MSC will not discriminate against individuals for exercising their CCPA rights, including by:
- Denying goods or services
- Charging different prices or rates
- Providing different quality of goods or services
- Suggesting different prices or quality of services
Exercising Your Rights
To exercise your California privacy rights, please contact us using one of the following methods:
Email: [email protected]
Phone: (774) 222-5128
Mail:
MSC Home Health Care Services Franchising, LLC
7870 East Kemper Road, Suite 400
Cincinnati, OH 45249
Response Timeline
MSC will respond to verifiable consumer requests within 45 days of receipt. If we require more time (up to 90 days total), we will inform you of the reason and extension period in writing.
Verification Process
To protect your privacy and security, we will verify your identity before processing your request. We may request additional information to verify your identity, such as:
- Name and contact information
- Relationship to MSC (client, caregiver, applicant)
- Account or service details
- Government-issued identification (for sensitive information requests)
Authorized Agents
California residents may designate an authorized agent to make requests on their behalf. Authorized agents must provide:
- Written permission from the consumer
- Proof of authorization
- Verification of their own identity
Minors Under 16
MSC does not knowingly sell personal information of minors under 16 years of age without affirmative authorization.
Changes to This Policy
MSC may update this California Privacy Policy from time to time. We will notify California residents of material changes by posting the updated policy on our website with a new "Last Modified" date.
Contact Information
For questions or concerns about this California Privacy Policy or our privacy practices, please contact:
MSC Home Health Care Services Franchising, LLC
7870 East Kemper Road, Suite 400
Cincinnati, OH 45249
Phone: (774) 222-5128
Email: [email protected]